Showing posts from January, 2017


These are common questions I receive from customers on a daily basis and answers to them.

Q:  Where are my health insurance cards?
A:  Did you make your initial payment and did you see it come out of your account?
Make a payment by calling Florida Blue at 1-800-FLA-BLUE (352-2583)If "Yes," please verify the address was entered correctly from your Eligibility Notice and your Florida Blue application. As your agent, I always send those files after the application is complete. Q:  Why did my primary care physician change (PCP)? A:  Sometimes Florida Blue's system changes it. We can fix that by calling Member Services. If you have a Blue Select or Blue Options plan, they do not have PCP because they are EPO. EPO works similar to a PPO with the main difference that if you go outside the network, the cost is much higher and will have a higher deductible.
Q:  Florida Blue has not paid the Doctor for my last visit? A:  Many times when this happens, I find that the member is not …

2017 Florida Blue Billing Update

I would like to pay my bill Were you a customer of FL Blue in 2016 and have a current policy active with Blue Cross? NOBefore 1/1, we can review your selection and take a payment Post 1/1, we can complete for 2/1 YESDid you complete a renewal of your policy? Did you complete your renewal with a Blue Cross Agent? YESDo you know your agents name (reference agent list) Please contact your agent that assisted you or wait for the bill to be sent to your email or mail.  The bills have been delayed and you will have ample tile to pay and once payment is received you will have claims paid.  You may be required to fill out a claim form. NOThey I can assist you in making sure that all is correct (do an active renewal for 2/1) in IST and they should wait for the Ebill or mailed bill to pay January.  If you do not see a bill by 1/7 please let us know so that